Q. I am studying from home, how can you support me?
We are doing everything we can to support your study from home. Our Library service has operated digitally for many years: we have everything in place to support you, with knowledgeable staff and a robust set of digital services and resources.
Our Customer Services Assistants team are ready and waiting to help you on live chat. We can help you with the same sorts of questions you have when you would visit our helpdesks. You can also e-mail us on firstname.lastname@example.org.
Books you have on loan
All current loans have been extended until May 31st or June 1st. If you have any queries about your library account or books that were overdue prior to March 17th, please let us know.
Study Skills 1-1s
All study skills provision has moved to online-only and is being run through our live chat service. Our Study Skills Advisors will be logged on and waiting to chat with you at the date and time agreed in your confirmation e-mail. Please book your study skills 1-1 here - library.sunderland.ac.uk/services-and-support/skills/one-to-one-support
Our Academic Liaison Librarians have highlighted good e-resources you can use at home and tips for using them on their subject blogs - wp.sunderland.ac.uk/uniofsunlib
Many publishers are lifting embargoes and offering their e-content free or at a reduced cost during this time. There are many good resources popping up as the global situation develops. The team will be updating their subject blogs with this information as they receive it.
Many of our e-book 1 user and 3 user licenses are being extended to unlimited. We are prioritising purchasing e-book copies of titles where available.
Please see the FAQs below for more on how to access our resources from home.