University Library Services are open to University students and staff online and on campus

This page describes some of the changes that we have made to the operation of our library buildings and services. You can find information from the University on campus reactivation on the University's website.

Are the University Library buildings open?

Both The Murray Library and St. Peter's Library reopened to current students and staff from Monday 7 September. For term one, we are prioritising Library building access for students and staff who access the buildings with their own campus card. This is to ensure that we can follow University social distancing and track and trace guidelines.

How can I access the Library buildings?

In order to access our Libraries, you must tap into the outer door and the Library gates with your own campus card. This ensures that we can limit building capacity in order to ensure social distancing and that we are able to comply with the University's track and trace procedure. You do not need to book a time to visit. As with shops, you may need to wait to enter the building if it is full when you visit. If you do not have your campus card with you, you will not be able to enter the Library.

What is expected in terms of social distancing and hygiene?

To help keep everyone safe it is important that we all take responsibility to keep up to date with the latest national and University advice and guidelines regarding social distancing and hygiene, and that you take personal responsibility for your own safety and respect the safety of others including University staff. The University is following Government advice and is committed to communicating this with you but this is subject to change and we would ask that you are understanding if this results in a change to our service delivery. 

Guidance is displayed in our Libraries and online. Sanitiser and cleaning materials are available in our Library buildings.

Do I have to wear a face-covering?

The University strongly recommends that you wear a face-covering when moving around shared indoor areas, such as the Library buildings or when social distancing of 2m is not possible.

What services will be available?

The majority of services will continue with some adjustments to allow for physical distancing and enhanced hygiene standards:

• Helpdesk - Library helpdesk services are available online using Library Talk. We can support you via live chat, telephone, or video call.

• Browsing, borrowing, and returning items - Library collections can be browsed and borrowed by students and staff. Borrowing limits remain the same. When browsing the shelves, please follow signage to ensure one person in an aisle at a time. Borrowing and returning items should be done using a contactless self-service machine. Returned items will be quarantined for three days before return to general circulation.

• Reservations - If you know which items you would like to borrow, you can reserve them to collect from specific reservation shelves at either The Murray Library or St. Peter's Library. You can also reserve a title if all copies are out on loan.

• E-resources - Digital resources such as ebooks and online journal articles can be accessed via Library Search on our homepage. Some resources on the 'Additional temporary resources for Covid-19 period' page may no longer be available; please get in touch with us if you need assistance.

• PCs and Macs - We have rearranged our PC areas to ensure there is space between users. Please remember to wash and sanitise your hands and wipe down equipment before and after use.

• Printers and photocopiers - Printing facilities are available. Please remember to wash and sanitise your hands and wipe down equipment before and after use.

• Study skills appointments - We are continuing to offer online study skills appointments with our Study Skills Advisors and our Academic Liaison Librarians.

• Interlibrary loans - If we do not have an item in our collections, you can request it through our interlibrary loan service. Articles and documents will be e-mailed to you, however, at present The British Library is not loaning print materials. The level of service we can offer depends on the status of The British Library and other libraries from which we borrow items.

• Disability support - Video call appointments are available with our Disability Support Coordinator.

• For off-campus students - Our usual online support continues. Postal loans and document delivery services have resumed.

What has changed?

• Our online library will remain the key interface through which we will support you. Students and staff should continue to contact the library helpdesks through Library Talk for support within our buildings and when studying or working from home. We can support you via chat, telephone, or video call.

• Library staff are on campus, but in line with University guidance, are present in lesser numbers. When not on campus, all Library staff are supporting students online.

• Our priority is providing a safe environment for students and staff, therefore physical distancing measures will be in place. We have rearranged our main floor study areas and our PC clusters to ensure distance can be kept between Library users. Unfortunately, our individual study rooms will be unavailable until further notice as their size does not allow safe social distancing.

• There is no guest access until further notice. As it is necessary to limit Library capacity in order to comply with social distancing guidelines, access has been prioritised for University students and staff.

• In order to ensure the correct number of people in the Library and to comply with track and trace procedures, there can be no admission to the Libraries without your campus card.

I have another question...

Please get in touch with us at Library Talk if you have any questions.

To stay up to date with important announcements and Library service information, please follow us on Twitter, Instagram, and Facebook at @UniOfSunLib

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