Answer

British Standards Online have recently added an extra layer of security to their documents by protecting them with FileOpen, a document rights management solution utilised by publishers, corporations, universities and governments worldwide to protect their digital assets from copying, piracy, and unauthorized sharing. 

What does this mean for you? 

If you are using your own device you will need to install a plugin called FileOpen if you want to download BSi documents. To download the plug-in, please click here: plugin.fileopen.com

Please note: PDFs will not open in-browser. Some browsers will open PDFs in-browser as the default behaviour. This will cause an error, as the document is not being opened in Adobe. To avoid this error, please save the document on your device first and then open it.

FileOpen is supported by the following PDF readers:  Operating system requirements: 
Adobe Acrobat Windows 7 or later
Adobe Reader Mac OS X 10.9 or above
Foxit Reader Linux Kernel 1.4 or later
Nuance PDF Reader iPad, iPhone, iPod Touch, iOS 4.0 or later
Tracker PDF-Xchange Android 2.2+
Bluebeam PDF Revu  

Staff and student laptops and the desktop computers on campus already have FileOpen installed but you will still need to check the browser settings of the device you are using to make sure you can access PDFs. 

The default PDF viewer on University campus computers is Edge, which doesn’t support FileOpen. You need to actively choose to open documents in Adobe, either by right-clicking and selecting “Open With” or by opening Adobe first. Further details of how to do this for Edge and other browsers can be found in this guide: 'How to access PDFs using the FileOpen Plugin'.

FAQs

I already have the FileOpen plug-in installed, do I need to re-install it?

If you already have the latest FileOpen plug-in, you will not need to re-install it.  

Do I need to be connected to the internet to open the documents?

You will need an internet connection to authenticate the documents for the first time. After that, you will be able to access the documents offline.  

How do I access documents if my operating system isn’t compatible with FileOpen?

For Google Chromebook users, please use the FileOpen Viewer available in the Google Play store. For other users please contact our Subscription Support team on subscription.support@bsigroup.com or call +44 345 086 8037 (option 1) for us to assist.  

When I try to install the plug-in, I am told to contact my administrator. What shall I do?

If you are trying to install the FileOpen plug-in on your company or organisation’s device, please get in touch with your company's IT department for support in installing the plug-in.  

When I open the PDF in my browser, I get an error message. Why is this?

The FileOpen plug-in does not support opening encrypted PDFs in-browser. To view the PDF, it must be opened in Adobe PDF viewer, FileOpen viewer, or similar PDF viewer applications.  

How many times can I print the document?

You are permitted to print a single copy of a document. Printing one or many pages, or the entire document will count as a single print so we recommend that if you need a printed version, that you print the entire document.  

Do I need to install FileOpen for documents that I have purchased in the past?

No, the FileOpen plug-in won't be necessary to open previously bought or download documents. 

I’d like to share the document with my colleague. Can I?

An individual document (in this case, a PDF file) viewed after download from Shop or BSOL is licensed to a sole named user who is permitted to install a single electronic copy of it, for use on a single computer. We understand that users often view their standards from multiple computers however and have built-in flexibility for you to open documents on up to three devices to allow for this.  

How do I purchase documents on behalf of a colleague?

The licensed watermark on any PDFs bought at the BSI Shop will be that of the registered user who has placed the order. Should you wish the document to be licensed to an alternative user, they will need to register and purchase themselves. To prevent any document purchased in your name from being locked to your computer, please forward without opening the document. The user can then save the PDF to their own system, and open using Adobe or an alternative PDF viewer.

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