Answer

You will need your campus card, staff card, or guest access card to use the library access gates.

When the light on the top of the gate is blue, hold your card against the 'contactless' 'icon; the light will turn green and the gates will automatically open. You will need to do this on the way into and out of the library.

During our staffed helpdesk hours a member of the Library team will be available to help. We can troubleshoot card queries in person, or you can call us on 0191 515 3691 or contact us at Library Talk. Outside of staffed helpdesk hours, University Security may be able to assist you in person if you call 0191 515 2028. Please note that some card queries can only be resolved by the Library team during staffed helpdesk hours.  

Your campus card is your University ID – you need it to borrow books from the library, register your attendance, access your print services, certain buildings and facilities and also serves as proof that you are a student.

If you have lost your campus card, you will need to order a new one as soon as possible. A replacement campus card costs £10 and can be purchased via the University's online store.  If you have any issues or questions in regard to your campus card, please submit an enquiry on Compass.

If you have lost your guest access card, please contact us at Library Talk.

FAQ Actions