Library Talk

Library at Murray reopening

After an extensive refurbishment, Library at Murray has now reopened to University of Sunderland students and staff

Live chat, email, phone

Contact details

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Frequently asked questions

Are the Library spaces open to the public?
Last Updated: Jan 19, 2026 |
Topics:
- Opening Hours & Access
|
Views: 1237
Is the Library open over the Winter Vacation?
Last Updated: Dec 02, 2025 |
Topics:
- Opening Hours & Access
- Winter Break (Spaces)
|
Views: 355
How do I access the Library outside helpdesk hours?
Last Updated: Dec 02, 2025 |
Topics:
- Opening Hours & Access
- Winter Break (Spaces)
|
Views: 835
Do I have to be a student or staff member at the University to use the Library?
Last Updated: Sep 25, 2025 |
Topics:
- Opening Hours & Access
|
Views: 890
Is the Library open over the Summer Vacation?
Last Updated: Sep 25, 2025 |
Topics:
- Opening Hours & Access
|
Views: 256
Is the Library open over Bank Holidays?
Last Updated: Sep 25, 2025 |
Topics:
- Opening Hours & Access
|
Views: 401
Is the Library open over the Spring Vacation?
Last Updated: Sep 25, 2025 |
Topics:
- Opening Hours & Access
|
Views: 192
What are the Library's opening hours?
Last Updated: Sep 25, 2025 |
Topics:
- Opening Hours & Access
|
Views: 1110

How do I use the Library access gates?
Last Updated: Dec 02, 2025 |
Topics:
- Library Gates
- Winter Break (Spaces)
|
Views: 459
My card doesn't work to open the Library gates - what should I do?
Last Updated: Dec 02, 2025 |
Topics:
- Library Gates
- Winter Break (Spaces)
|
Views: 363
How do I get a Library guest access card?
Last Updated: Sep 25, 2025 |
Topics:
- Library Gates
|
Views: 725
Can I use the gates if I have forgotten my campus card?
Last Updated: Sep 25, 2025 |
Topics:
- Library Gates
|
Views: 500

How do I book a Library study room?
Last Updated: Dec 02, 2025 |
Topics:
- Learning Spaces
- Winter Break (Spaces)
|
Views: 1147
Do you have places we can practice our presentation as a group?
Last Updated: Dec 02, 2025 |
Topics:
- Learning Spaces
- Winter Break (Spaces)
|
Views: 95
What should I do if my campus card does not work on a building's external doors?
Last Updated: Dec 02, 2025 |
Topics:
- Learning Spaces
- Winter Break (Spaces)
|
Views: 213
How many hours per week can I book a Library study room?
Last Updated: Dec 02, 2025 |
Topics:
- Learning Spaces
- Winter Break (Spaces)
|
Views: 156
Can I visit the Library with my child?
Last Updated: Dec 02, 2025 |
Topics:
- Learning Spaces
- Winter Break (Spaces)
|
Views: 50
Can I film in the Library's buildings and spaces?
Last Updated: Sep 25, 2025 |
Topics:
- Learning Spaces
|
Views: 142
Can I eat in the Library spaces?
Last Updated: Sep 25, 2025 |
Topics:
- Learning Spaces
|
Views: 539
How do I visit another university's library?
Last Updated: Sep 25, 2025 |
Topics:
- Learning Spaces
|
Views: 454
Where are Library spaces to meet and study in groups?
Last Updated: Sep 25, 2025 |
Topics:
- Learning Spaces
|
Views: 220
Where are the University's Library spaces?
Last Updated: Sep 25, 2025 |
Topics:
- Learning Spaces
|
Views: 321
Where can I study across the Sunderland campuses?
Last Updated: Sep 25, 2025 |
Topics:
- Learning Spaces
|
Views: 908
Where are the print books and resources I need for my course?
Last Updated: Sep 25, 2025 |
Topics:
- Learning Spaces
|
Views: 213
What is available in the Library?
Last Updated: Sep 23, 2025 |
Topics:
- Learning Spaces
|
Views: 256

How do I renew my books online?
Last Updated: Dec 04, 2025 |
Topics:
- Borrow, Reserve, Renew
- Winter Break (Resources)
|
Views: 1100
How do I search for books?
Last Updated: Dec 04, 2025 |
Topics:
- Borrow, Reserve, Renew
- Winter Break (Resources)
|
Views: 399
How do I return books?
Last Updated: Dec 02, 2025 |
Topics:
- Borrow, Reserve, Renew
- Winter Break (Resources)
|
Views: 883
How do I reserve items?
Last Updated: Dec 02, 2025 |
Topics:
- Borrow, Reserve, Renew
|
Views: 796
How long can I borrow books for?
Last Updated: Dec 02, 2025 |
Topics:
- Borrow, Reserve, Renew
- Winter Break (Resources)
|
Views: 379
How do I take out books?
Last Updated: Dec 02, 2025 |
Topics:
- Borrow, Reserve, Renew
- Winter Break (Resources)
|
Views: 439
I am having trouble returning my books - can you help?
Last Updated: Dec 02, 2025 |
Topics:
- Borrow, Reserve, Renew
|
Views: 299
How many books can I take out at one time?
Last Updated: Sep 25, 2025 |
Topics:
- Borrow, Reserve, Renew
|
Views: 744
How does the reservation system work?
Last Updated: Sep 25, 2025 |
Topics:
- Borrow, Reserve, Renew
|
Views: 3192
Can I buy textbooks from the Library?
Last Updated: Sep 25, 2025 |
Topics:
- Borrow, Reserve, Renew
|
Views: 258
What if I can’t find the item I'm looking for?
Last Updated: Sep 25, 2025 |
Topics:
- Borrow, Reserve, Renew
|
Views: 373
Will I be able to take out books if I've forgotten my card?
Last Updated: Sep 25, 2025 |
Topics:
- Borrow, Reserve, Renew
|
Views: 365
How do I get a Library card?
Last Updated: Sep 25, 2025 |
Topics:
- Borrow, Reserve, Renew
|
Views: 999
I've issued a book - will the due date change?
Last Updated: Sep 25, 2025 |
Topics:
- Borrow, Reserve, Renew
|
Views: 341
How can I view slides listed in the Library's collections?
Last Updated: Sep 22, 2025 |
Topics:
- Borrow, Reserve, Renew
|
Views: 146

How do I search for and access online journal articles?
Last Updated: Feb 25, 2026 |
Topics:
- Online Resources
- Winter Break (Resources)
|
Views: 2138
LibKey
Last Updated: Feb 25, 2026 |
Topics:
- Online Resources
|
Views: 43
Is it easy to access online resources?
Last Updated: Feb 25, 2026 |
Topics:
- Online Resources
|
Views: 72
How do I access Westlaw?
Last Updated: Feb 18, 2026 |
Topics:
- Online Resources
|
Views: 13
Guidance for students and staff with existing personal profiles in Fundamentals of Biomedical Science / Science Trove
Last Updated: Jan 20, 2026 |
Topics:
- Online Resources
|
Views: 46
Guidance for students and staff with existing personal profiles in Law Trove
Last Updated: Jan 20, 2026 |
Topics:
- Online Resources
|
Views: 34
I see a "Forbidden" message when I try to access some eresources, what does this mean?
Last Updated: Dec 15, 2025 |
Topics:
- Online Resources
|
Views: 345
I want to read an online article but it's asking me to pay - what should I do?
Last Updated: Dec 12, 2025 |
Topics:
- Online Resources
|
Views: 707
How do I log into VLeBooks?
Last Updated: Dec 12, 2025 |
Topics:
- Online Resources
|
Views: 294
How do I read an ebook online on VLeBooks?
Last Updated: Dec 12, 2025 |
Topics:
- Online Resources
|
Views: 799
How do I access and read ebooks?
Last Updated: Dec 12, 2025 |
Topics:
- Online Resources
- Winter Break (Resources)
|
Views: 20013
Do we have access to the Times Higher Education Supplement (THES)?
Last Updated: Dec 04, 2025 |
Topics:
- Online Resources
|
Views: 58
Problems signing in using single sign on?
Last Updated: Dec 02, 2025 |
Topics:
- Online Resources
- Winter Break (Resources)
|
Views: 61520
Tips for logging into eresources
Last Updated: Dec 02, 2025 |
Topics:
- Online Resources
- Winter Break (Resources)
|
Views: 954
How do I register to use CAS SciFinder and BioFinder?
Last Updated: Oct 23, 2025 |
Topics:
- Online Resources
|
Views: 174
BrowZine
Last Updated: Oct 14, 2025 |
Topics:
- Online Resources
|
Views: 16
Complete Anatomy
Last Updated: Oct 14, 2025 |
Topics:
- Online Resources
|
Views: 1899
eLearning for Healthcare
Last Updated: Oct 14, 2025 |
Topics:
- Online Resources
|
Views: 885
How do I see if the Library subscribes to a specific journal?
Last Updated: Sep 25, 2025 |
Topics:
- Online Resources
|
Views: 185
Can I read an ebook on my mobile phone?
Last Updated: Sep 25, 2025 |
Topics:
- Online Resources
|
Views: 1429
How do I reserve an ebook which is being used by another student on VLeBooks?
Last Updated: Sep 25, 2025 |
Topics:
- Online Resources
|
Views: 333
How can I save my searches?
Last Updated: Sep 25, 2025 |
Topics:
- Online Resources
|
Views: 991
Can I read newspapers online?
Last Updated: Sep 25, 2025 |
Topics:
- Online Resources
|
Views: 446
What is Box of Broadcasts?
Last Updated: Sep 25, 2025 |
Topics:
- Online Resources
|
Views: 1650
Do we use OpenAthens?
Last Updated: Sep 25, 2025 |
Topics:
- Online Resources
|
Views: 1386
I've made notes in Sage Catalyst - how can I keep them before the move to the new Sage Catalyst VitalSource platform?
Last Updated: Sep 25, 2025 |
Topics:
- Online Resources
|
Views: 2793
How can I access Elsevier Clinical Skills?
Last Updated: Sep 25, 2025 |
Topics:
- Online Resources
|
Views: 155
What resources can I access as an applicant?
Last Updated: Sep 25, 2025 |
Topics:
- Online Resources
|
Views: 56
What is a citation database?
Last Updated: Sep 25, 2025 |
Topics:
- Online Resources
|
Views: 277
Can I access online resources after graduating?
Last Updated: Sep 25, 2025 |
Topics:
- Online Resources
|
Views: 184
How do I use the related reading and citation trails features in Library Search?
Last Updated: Sep 25, 2025 |
Topics:
- Online Resources
|
Views: 155
How can I use Google Scholar?
Last Updated: Sep 25, 2025 |
Topics:
- Online Resources
|
Views: 375
How can I access Nursing Times?
Last Updated: Sep 25, 2025 |
Topics:
- Online Resources
|
Views: 1111
Why am I seeing "The login process has failed. Please refer to the library for assistance" on Library Search?
Last Updated: Sep 25, 2025 |
Topics:
- Online Resources
|
Views: 1896
I see an error message related to EZProxy and 'institutional access', what should I do?
Last Updated: Sep 25, 2025 |
Topics:
- Online Resources
|
Views: 232
Why can I no longer access Lexis UK Newspapers?
Last Updated: Sep 25, 2025 |
Topics:
- Online Resources
|
Views: 278
Can you help me to log into my EBSCOhost account?
Last Updated: Sep 25, 2025 |
Topics:
- Online Resources
|
Views: 164
How can I access online resources without needing to log in?
Last Updated: Sep 25, 2025 |
Topics:
- Online Resources
|
Views: 3453
How do I log into my 'My NCBI' account?
Last Updated: Sep 25, 2025 |
Topics:
- Online Resources
|
Views: 189
There is a problem with EZproxy off campus - how can I access e-resources?
Last Updated: Sep 25, 2025 |
Topics:
- Online Resources
|
Views: 1474
Help with HE-NHS OpenAthens
Last Updated: Sep 25, 2025 |
Topics:
- Online Resources
|
Views: 481

How can I access reference management software?
Last Updated: Jan 20, 2026 |
Topics:
- Learning Technology
|
Views: 491
Which computers have Rhino installed?
Last Updated: Sep 25, 2025 |
Topics:
- Learning Technology
|
Views: 256
How do I connect to the University WiFi within the Library?
Last Updated: Sep 25, 2025 |
Topics:
- Learning Technology
|
Views: 377
Join video calls on Microsoft Teams when you don't have a Teams account
Last Updated: Sep 25, 2025 |
Topics:
- Learning Technology
|
Views: 297
How do I join a webinar held on Canvas?
Last Updated: Sep 25, 2025 |
Topics:
- Learning Technology
|
Views: 241
I need to watch a DVD for my studies - where can I do this on campus?
Last Updated: Sep 25, 2025 |
Topics:
- Learning Technology
|
Views: 138
Can you help me use Microsoft Office 365?
Last Updated: Sep 22, 2025 |
Topics:
- Learning Technology
|
Views: 243
Help with joining a Microsoft Teams session from live chat
Last Updated: Sep 22, 2025 |
Topics:
- Learning Technology
|
Views: 316

What are postal loans and am I eligible to request them?
Last Updated: Sep 25, 2025 |
Topics:
- Off-Campus Support
|
Views: 386

How do I set my PIN?
Last Updated: Nov 23, 2025 |
Topics:
- Laptops
|
Views: 1678
How do I return a laptop to a lapsafe?
Last Updated: Sep 25, 2025 |
Topics:
- Laptops
|
Views: 577
I need to use Honorlock for an exam - is this available on University laptops?
Last Updated: Sep 25, 2025 |
Topics:
- Laptops
|
Views: 477
Who can borrow a laptop from the lapsafes?
Last Updated: Sep 25, 2025 |
Topics:
- Laptops
|
Views: 288
Where is the Gateway lapsafe?
Last Updated: Sep 25, 2025 |
Topics:
- Laptops
|
Views: 292
Where can I read the laptop loan terms and conditions?
Last Updated: Sep 25, 2025 |
Topics:
- Laptops
|
Views: 224
Is there a way I can borrow a laptop?
Last Updated: Sep 25, 2025 |
Topics:
- Laptops
|
Views: 3810
Where are the St Peter's Library lapsafes?
Last Updated: Sep 25, 2025 |
Topics:
- Laptops
|
Views: 240
How do I log into the laptop I have borrowed?
Last Updated: Sep 25, 2025 |
Topics:
- Laptops
|
Views: 340
Can staff borrow laptops?
Last Updated: Sep 25, 2025 |
Topics:
- Laptops
|
Views: 156

My Library account has expired but I have been given an extension, what should I do?
Last Updated: Sep 25, 2025 |
Topics:
- Your Details
|
Views: 290
What is 'single sign-on'?
Last Updated: Sep 25, 2025 |
Topics:
- Your Details
|
Views: 428
Why does the Library send me emails?
Last Updated: Sep 25, 2025 |
Topics:
- Your Details
|
Views: 218
How do I log into my Library account?
Last Updated: Sep 23, 2025 |
Topics:
- Your Details
|
Views: 257
How do I reset my password?
Last Updated: Sep 23, 2025 |
Topics:
- Your Details
|
Views: 413
What should I do if my name or pronouns are listed incorrectly? What support do you offer to transgender or gender diverse Library users?
Last Updated: Sep 22, 2025 |
Topics:
- Your Details
|
Views: 177

What if I lose something I've borrowed?
Last Updated: Sep 25, 2025 |
Topics:
- Library Charges
|
Views: 193
Will I have to pay fines for late laptops?
Last Updated: Sep 25, 2025 |
Topics:
- Library Charges
|
Views: 430
Will I have to pay fines for late books?
Last Updated: Sep 25, 2025 |
Topics:
- Library Charges
|
Views: 394
Why are the charges on my Library account so big?
Last Updated: Sep 25, 2025 |
Topics:
- Library Charges
|
Views: 353
I've found an item I thought was lost - what do I do?
Last Updated: Sep 25, 2025 |
Topics:
- Library Charges
|
Views: 230
How do I pay any late fines or replacement costs?
Last Updated: Sep 25, 2025 |
Topics:
- Library Charges
|
Views: 1467
Lost item procedure
Last Updated: Sep 22, 2025 |
Topics:
- Library Charges
|
Views: 59

Finding resources for your assignment
Last Updated: Feb 25, 2026 |
Topics:
- Study Skills
|
Views: 950
Can you help me with referencing?
Last Updated: Sep 25, 2025 |
Topics:
- Study Skills
|
Views: 3119
Can the Library help me with my assignments?
Last Updated: Sep 25, 2025 |
Topics:
- Study Skills
|
Views: 1556
Where can I find Library staff to help me?
Last Updated: Sep 25, 2025 |
Topics:
- Study Skills
|
Views: 237

How can I obtain an assignment coversheet?
Last Updated: Dec 01, 2025 |
Topics:
- Assignments
|
Views: 29
How can I obtain an extenuating circumstances form?
Last Updated: Sep 25, 2025 |
Topics:
- Assignments
|
Views: 640
How do I view my Turnitin similarity report?
Last Updated: Sep 25, 2025 |
Topics:
- Assignments
|
Views: 4298
How can I get my assignment results?
Last Updated: Sep 25, 2025 |
Topics:
- Assignments
|
Views: 811
Where can I get my work bound?
Last Updated: Sep 23, 2025 |
Topics:
- Assignments
|
Views: 2533

Library at Murray reopening

After an extensive refurbishment, Library at Murray has now reopened to University of Sunderland students and staff

Live chat, email, phone

Frequently asked questions

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