Answer

How will I receive interlibrary loan articles and chapters?

Articles, individual book chapters, and other similar online materials will be supplied via the British Library’s On Demand service where possible and sent to your University of Sunderland e-mail account. If we have requested the material from another lending library, this will be sent to your University of Sunderland e-mail either as a PDF attachment or secure weblink.

How long do I have to access the material I have requested?

If the material has been supplied by the British Library, you have 30 days to download the document once you receive the email containing the weblink. If files are not downloaded, access from the download link will cease after 30 days and the item will need to be reordered. Once you have downloaded the document you can view it for 3 years.

If the material has been supplied by another lending library, please see the information contained in the e-mail as to how long the secure weblink will remain active.

How many times can I print the material?

You may print only one paper copy, from which you may not make any further copies. You may not make further electronic copies or convert the file into any other format. You may not cut and paste or otherwise alter the text.

Can I share the material with other people?

Only you may access the material you have been sent.

Why won't my document download or open?

The download link may have expired. The item will need to be reordered.

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