Answer

The University's Technical Services team provide help and support for the University IT equipment and services located within the libraries. Here is how to to access support directly from Technical Services:

Place a request in the IT portal which you can access here: itportal.sunderland.ac.uk 
Search the Technical Services knowledgebase 
Read the frequently asked questions prepared by Technical Services: https://sunderlandac.sharepoint.com/sites/cs_TechnicalServices/SitePages/IT-Support-Top-Student-FAQ.aspx
Phone for Technical Services support on: 0191 515 3333

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