During Library helpdesk hours which you can check on our website here: please call the Library phone number 0191 515 3691 and we will come and let you in. Outside of Library helpdesk hours please contact University Security on (0191) 515 2028.

To fix your card for the next time you visit you will need to contact the Estates and Facilities helpdesk located in St Mary's Building, email: or call 0191 515 3366 to arrange this. If you continue to experience issues with building access The Gateway team may need to order you a new campus card free of charge. Here are their contact details:

Access to university buildings is not controlled by the library but is programmed onto your campus card by the university Estates and facilities team. Please note There is no guest access to library buildings outside of Library helpdesk hours.