When an item is not returned or renewed before the due date, it will be classed as overdue. When an item is overdue for an extended period, it will be classed as lost, and a bill will be generated for the replacement cost. If you still have the item in your possession in the same condition as when it was loaned, you will not need to pay this replacement cost once the item is returned. Any late charges will still apply.
If you think you have lost a Library item, or that you have returned an item but it is still on your Library account, please let us know as soon as possible. Please recheck your home and office, and Library staff will also check the shelves.
Billing for the replacement cost
If the item cannot be found in our Library spaces, we will send you a bill for the replacement cost. If you find the item after you have paid the bill, we may be able to refund the amount if it is within 3 months of you paying the bill and you are still studying at the University.
Buying replacement print items
If you have been billed for a print item, you can choose to buy a replacement item instead of paying the replacement cost. Replacement items should be the same title, from the same publisher, the same or a more recent edition, and in new or as-new condition. If you wish to buy a replacement item, you must discuss this with Library staff before purchasing to ensure it is the correct title and is in a suitable condition.
We reserve the right to refuse a replacement item if you have not discussed it with us first, or if the item is not as agreed.
Clearing your account
We will clear your Library account when you have paid the bill or provided a replacement item. Please be aware that billed items are regarded as Library debts, and any unpaid bills may be passed to the University Finance team as part of their debt recovery process.
Please contact us via Library Talk if you have any questions about our billing procedure.
